FAQ
1. What types of machines does Wandeli manufacture?
We produce manual and automatic tile cutters, large-format panel cutters, and stone slab cutting machines for professional use.
2. Do your machines support porcelain, marble, and granite?
Yes. All our models are engineered to cut ceramic, porcelain, marble, granite, and other stone materials.
3. How do I choose the right model for my needs?
Share your material type, thickness, and cutting length, and our team will recommend the most suitable machine.
4. Can your machines make 45-degree cuts?
Yes. Most models support accurate 45° bevel cutting. Please check the specific product page for verification.
5. Do you offer spare parts?
Yes. We supply all replacement parts, including motors, rails, blades, and accessories.
6. What is the warranty period?
All brushelss motor machines come with a 1-year warranty covering manufacturing defects, brush motor machines come with a 3 months warranty.
7. Do you provide technical support?
Yes. We offer online troubleshooting, videos, manuals, and one-on-one guidance.
8. What is the production lead time?
Standard models are usually ready within 7–15 days. Large orders may require additional time.
9. How do you package the machines?
Machines are packed in reinforced wooden crates to ensure safe worldwide delivery.
10. Do you ship globally?
Yes. We export to more than 80 countries across Asia, Europe, the Middle East, and the Americas.
11. Can you customize machines?
Yes. We support OEM features such as logos, colors, and optional configurations.
12. What payment methods do you accept?
We accept T/T bank transfer, and Alibaba Trade Assurance (depending on order type).
13. Do you offer after-sales training?
Yes. We provide operating videos, manuals, and remote guidance to ensure smooth setup.
14. How long does installation take?
Most models are plug-and-play. Full setup generally takes 5–15 minutes.
15. Are your machines suitable for large projects?
Yes. Our equipment is widely used in construction sites, fabrication workshops, and tile installation companies.