Shipping & Handling

At Wandeli Machinery, we are committed to providing reliable, safe, and efficient global delivery of our tile and stone cutting machines. With customers across Asia, Europe, the Middle East, Africa, and North America, we understand the importance of proper handling, secure packaging, and transparent logistics coordination. This page outlines our shipping procedures, handling standards, delivery options, and responsibilities to ensure every order reaches you in excellent condition.

1. Global Shipping Capabilities

We ship worldwide from our manufacturing facility in Quanzhou, Fujian. Our logistics team works with reputable freight forwarders to offer multiple delivery solutions based on your region, budget, and urgency. Whether you are ordering a single machine or a container load, Wandeli ensures professional and timely shipment.

Available shipping methods include:

Sea Freight (FCL / LCL) – Most economical for heavy machinery
Air Freight – Faster delivery for urgent or small-volume orders
Express Delivery (DHL / FedEx / UPS) – For spare parts and small packages
Customer-Appointed Forwarders – You may use your own logistics agent if preferred

2. Packaging Standards

Every machine is carefully handled and prepared for international transport. Our packaging process includes:

Reinforced wooden crates or iron-framed crates
Inner foam padding to protect components
Anti-moisture treatment for sea shipments
Secure strapping to prevent movement
Clear labeling for identification and handling

These measures reduce the risk of damage during overseas transit, ensuring your equipment arrives ready for use.

3. Shipping Terms (INCOTERMS)

We support a variety of internationally recognized trade terms:

EXW – Customer arranges pickup directly from our factory
FOB – We handle delivery to the departure port
CIF – We cover freight and insurance to your destination port
DDP / DDU – Available upon request for selected countries

Your sales representative will confirm the most suitable terms based on your location and shipment type.

4. Delivery Timeframes

Standard delivery times depend on product model and order quantity:

Stock items: 3–7 working days
Standard models: 10–20 working days
Customized orders: 20–35 working days

Transit times vary by region:

Asia: 7–15 days
Middle East: 15–25 days
Europe: 25–35 days
America & Africa: 25–45 days

Your tracking details or shipping updates will be provided once the goods are dispatched.

5. Customs, Duties & Import Fees

Customs clearance and import charges vary by country. Unless otherwise agreed in writing:

Buyers are responsible for customs duties, taxes, and clearance fees
Buyers must ensure compliance with local import regulations
Delays caused by customs procedures are beyond our control

Our team can assist by preparing all required export documentation, such as invoices, packing lists, certificates, and inspection reports.

6. Damage, Loss, or Delays

All shipments undergo strict quality checks before dispatch. If damage or loss occurs during transit:

Report the issue within 48 hours of receiving the goods
Provide photos and videos of the damage
Keep all packaging for inspection by the carrier

Wandeli will assist in submitting claims to shipping insurers or freight forwarders based on the agreed shipping terms.

7. Customer Support

Our logistics team is available to assist with shipping estimates, documentation, tracking updates, and after-arrival inquiries.

Email: wandeli02172025@gmail.com
Website: wandelimachinery.com

We aim to make every delivery safe, efficient, and worry-free, ensuring that your tile and stone cutting machines arrive ready for reliable performance.